Frequently Asked Questions (FAQ)

• Base Metal- Gold (18k, 14k, 10k, 9k)/ 925 Sterling Silver, Gold Vermeil/ Gold-filled/ 22k Gold (on demand)
• Gemstones - Natural Precious Stones (Ruby, Emerald, Sapphire, Pearl etc.) Natural  Semi-Precious Stones (Aquamarine, Tourmaline, Opal, Tanzanite, Tsavorite, Moonstone etc.)   

• Finished Jewelry - Rings, Earrings, Pendants, Necklaces, Bracelets, Bangles, Others (on demand)
• Jewelry DIY Components - Charms, Locks, Clasps, Ear wires, Connectors, Beads, Others (on demand) 

• Yes, we offer custom and personalized jewelry options. Please contact us at [kfindingsaccessories@gmail.com] for more details.

• Order processing typically takes 3-4 business days. Once your order is processed, it will be shipped according to the delivery method you select. 

• Express Delivery: 5-7 business days
• Standard Shipping: 10-15 business days

A: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on our shipping provider’s website.

• We accept returns within 30 days from the date of delivery. The item must be unused, in its original condition, and in the original packaging.

• To initiate a return, please contact our customer service team at [kfindingsaccessories@gmail.com] with your order number and reason for return. We will provide you with return instructions.

• Yes, the cost of return shipping is the responsibility of the customer, unless the return is due to a defective or incorrect item received.

• Yes, you can exchange eligible items within 30 days from the date of delivery. The item must be unused, in its original condition, and in the original packaging. Please contact us at [kfindingsaccessories@gmail.com] to initiate an exchange.
  

• Certain items are not eligible for return or exchange, including customized or personalized items and items purchased during clearance or final sale.

• If you receive a damaged or defective item, please contact us immediately at [kfindingsaccessories@gmail.com]. We will arrange for a replacement or refund and cover any associated shipping costs.
  

• We currently accept PayPal and are actively working to add more payment options.
  

• If you need to modify or cancel your order, please contact us as soon as possible at [kfindingsaccessories@gmail.com]. Once an order has been processed, we may not be able to make changes or cancel it.
  

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• Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

• Email : kfindingsaccessories@gmail.com
• Phone / WhatsApp : +91 9828434048